Cookie Policy

What are cookies?

To enhance your user experience and deliver a quality service, we store small data files, known as cookies, on your device. In addition to HTTP Cookies, the term ‘cookies’ also encompasses other similar technical mechanisms that your browser may employ for local information storage. These mechanisms include Web Storage (Local Storage and Session Storage), Indexed Database API (IndexedDB), Web SQL Database, Local shared objects (Flash Cookies), and Web beacons. For more information about cookies, you can visit www.allaboutcookies.org.

By using our website, you agree to the use of cookies by us. Cookies do not process your personal data, as they do not contain any information for user identification. The data collected by cookies is statistical and relates to the improved functioning of this website. Cookies are virus-free and completely secure, posing no threat to the operation or configuration of your computer.

Our website employs cookies, as detailed below, to facilitate user usage and enhance the services we offer. You have the right to disable the use of cookies through your browser settings on this website. However, this may impact the website’s functionality, leading to certain difficulties in in navigating it, and some features of the website may become unavailable.

If you proceed without changing your browser settings, we assume that you agree to hermesexpress.bg’s use of cookies.

What cookies does hermesexpress.bg use?

Our website uses the following types of cookies to provide you with a seamless user experience and to improve our services:

• Required cookies: These are related to the functionality of the site, which are created by our site and allow you to browse its pages seamlessly, fill out and submit an inquiry, remember your preference to consent to the use of cookies. Without these cookies the website cannot function. If you delete or block these cookies, you will not be able to use the website fully.
• Analytical cookies: These cookies enable us to analyse and track statistics on our website. They record traffic and various user actions on our site, allowing us to compile statistics on website usage, ad displays, data analysis, and improvements.

For this purpose, we use external services:

• Google Analytics – This Google service facilitates web analysis. Cookies from Google Analytics help us understand how users interact with our site, providing a generalized view of demographic characteristics and user interests. The information obtained is used to assess the site’s condition, generate traffic and activity reports, and analyze data for improvements. You can review Google’s privacy statement here.

• Advertising cookies: These cookies enable us to display tailored ads to you during internet browsing, analyze results, and send more suitable offers. We use the following external services for this purpose:
  • Google Ads: This service by Google allows us to conduct remarketing campaigns targeting users who have visited our website or performed specific actions. It enables us to analyse campaign results and improveour communication and offers. We do not collect personal data through Google Ads, and you can read their privacy policy here.
  • Facebook Pixel: this tool helps us track user actions on our site after clicking on our Facebook ads. In this way, we can keep statistics on the effectiveness of our advertising communication on the social network  and create targeted ad campaigns based on user interests. The Pixel is owned by Facebook Inc., and they store the information from the records. The collected data in the advertising platform is anonymous to us, but Facebook may link it to your account based on their privacy policy, which you can find here.
  • Hotjar: Provided by Hotjar Ltd., this service helps us better understand user needs and optimize the website’s service and experience. Learn more about Hotjar here.

How can you manage cookies?

There are many ways you can manage cookies,and one method is through your browsers settings or through the settings of the websites you visit. It is important to note that disabling all cookies in your browser may impact your ability to use some features of our website.

• For Internet Explorer, you can check the Microsoft website here.
• For Mozilla Firefox, information is available at this link;
• For Google Chrome – on the following page.
• For Safari – options are explained here.
• For mobile devices with Safari iOS, the explanation can be found here.
• For mobile devices with Android Chrome, information is available at this link.

Please note that refusing to use certain cookies will limit their future creation, but it won’t remove current and existing cookies. Furthermore, in order to preserve your preference, a cookie may be stored.

Are there cookies on the links leading to other websites?

We use links to external pages, for example, to allow you to watch videos on our site (links from YouTube), to visit our official pages on social networks such as Facebook, LinkedIn, Youtube, or to receive additional information on various topics. We do not have access to the cookies that may be stored on these websites and the information they record.